Frequently Asked Questions (FAQ) for the Instructional Computer Lab

Computers on tables in Hyman Hall Lab.Q. Who is eligible to use the facilities?

Ohlone Instructional Computer labs are open to Ohlone registered students working on courses which are supported by a specific software package.

Q. What do I need to bring to use the computers?

Students must bring their own floppy disk, zip disk or CD-RW to store their work. LABEL YOUR DISK! If your disk is lost, check our lost and found box. We are not responsible for your disks. If the sliding metal part of the floppy disk gets bent or damaged, you will not be able to use your disk any more because it can damage the computer's floppy disk drive. The computer labs do not sell or loan out disks. You can purchase storage disks at the Ohlone Bookstore. It is best to purchase disks that are PREFORMATTED for the particular platform you plan to use (i.e.IBM-compatible or APPLE Mac).

Q. Do I need a personal login account?

For SunRays thin client terminals in Hyman Hall, Ohlone does provide individual personal login accounts for students. Accessing the WebAdvisor to register classes also requires individual login account. For other computer workstations, no individual personal login accounts are needed at this time. However, in the near future, such accounts will be provided to all registered students. Before obtaining a personal login account, you need to have an Ohlone College Student ID Number (assigned by Admissions and Records) and have your own email address. Ask the staff in the particular lab for more information.

Q. How do I get an email account?

Ohlone does not provide individual student email accounts. Free email accounts are available from many companies such as Hotmail, Yahoo, etc. Go to that particular website (For example: www.hotmail.com or www.yahoo.com) and follow the directions to establish your own personal email account.

Q. Can I use the computer labs to check my email?

Personal email is a low priority activity and cannot be done when the lab is in high demand. If a student needs a computer to complete a class assignment, you may be asked to give up the computer and check your email at some other time.

Q. Can I use the computer labs for general web browsing?

Personal web browsing is a low priority activity and cannot be done when the lab is in demand. You may not browse sites that may be offensive to others. This is a public, shared lab and all value systems must be respected.

Q. Where can I type and print a research paper?

The English Learning Center or the Instructional Computer Lab in Hyman Hall have systems available for general word processing. Printing is available at a cost of $0.10 (10¢) per page (Black/White) when using a GoPrint card. Color printing is $0.60 (60¢) per page. As of the Fall 2011 semester, student printing will use the Pcounter WebPay instead of GoPrint cards.

Q. I typed my paper at home, but I don't have a printer - where can I print my paper?

If your paper was typed using Microsoft Word, you may print it in the English Learning Center or the Instructional Computer Lab in Hyman Hall. Printing is available at a cost of $0.10 (10¢) per page (Black/White) when using a GoPrint card. Color printing is $0.60 (60¢) per page. As of the Fall 2011 semester, student printing will use the Pcounter WebPay instead of GoPrint cards.

Q. What kind of help is available in the labs?

All open labs have staff and/or student assistants who are there to assist you. They will answer supported software questions, help you with the computers, help you check out manuals, and assist in troubleshooting problems. However, for detailed one on one tutoring you should go to Tutorial Services.

Q. Can I bring in software from home to install?

No, you are not allowed to install your own personal software on Ohlone computers. All software on Ohlone computers must be licensed to use by Ohlone College.

Q. Can I download software from the Internet?

You are not allowed to download and install software on the Ohlone computers, even if it is a free download. Our technical support staff needs to maintain control of the system configurations. Configurating or customizing software programs, computer desktops, screensaver, etc. to your own personal taste is not recommended.

Q. What is Timekeeper? Do I need to use it? How do I use it?

Timekeeper is a software package that is used to track the time that a student spends in the computer lab. This is a key grading component for some classes. Most of the computer labs have a computer dedicated to log in using the Timekeeper software. Log in is regulated on a class by class basis. Your teacher should let you know if login is required. If you are required to log in, you will need an access code that may be provided by your teacher or you can set up an access code. The lab staff can assist you. You will need your social security number. If you forget your access code, you can look it up using your social security number.

Q. Is there virus protection on the computer systems?

Yes, we have virus protection software on our systems (Norton Anti-Virus), which finds most viruses, but we make no guarantees! If you are suspicious of your disk having a computer virus, have a staff member scan it. If a virus message shows up on the screen, STOP, get a staff member to look at it.

Q. Where do I purchase a GoPrint card?

You can purchase a GoPrint card in either the first floor or the second floor in Hyman Hall. The card dispensing machines do not make changes and does not take coins. Ask our lab staff for cost and assistance. As of the Fall 2011 semester, student printing will use the Pcounter WebPay instead of GoPrint cards.

Q. Is there a scanner in the lab?

Yes, we have a scanner in the Instructional Computer Lab in the first floor of Hyman Hall.

Q. How do I save and retrieve data files when using the SunRay terminals?

There is a media station in our open lab areas (first floor and second floor) in Hyman Hall. Students can upload or download their data files to their SunRay personal My Document folder. Ask our lab staff for assistance.