Microsoft MCDST Certification Training - Network Technology and Systems Administration (NTSA) Department

Microsoft Certified Desktop Support Technician logo.Microsoft IT Academy Program Member logo.The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.

Recommended Ohlone Courses, Length, Units, and Sequence
Course Length Units
CNET-160 Windows XP Professional 16 weeks 2
CNET-162A Desktop Support I - Supporting Users eLearning 2
CNET-162B Desktop Support II - Supporting Applications eLearning 2
Supporting Coursework
Course Length Units
CNET-105 PC Hardware and Software (A+ Certification) 16 weeks 4

Certification Requirements

Certification Requirements
Core Exams (two exams required) Microsoft E-Learning
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating Systems Course 2261: Supporting Users Running the Microsoft Windows XP Operating Systems (12 hours)
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating Systems Course 2262: Supporting Users Running Applications on the Microsoft Windows XP Operating System (12 hours)
There are no core exams related to Clinic 2263 currently available. Clinic 2263: Exam Preparation for the MCDST Certification (6 hours)

Earning a Microsoft certification acknowledges your expertise in working with Microsoft products and technologies. The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you can successfully support Microsoft business solutions for your organization or client.

Review academic requirements in the Catalog and in the Curriculum Guides. All students are encouraged to meet with a counselor to review academic program requirements and/or have questions answered.

For more information, contact Richard Grotegut, Program Coordinator, at rgrotegut@ohlone.edu.

Microsoft IT Academy Program logo.

Textbooks, Online Access Codes, Other Supplies and Resources

Most Ohlone College classes require the purchase of a textbook, and some classes require the purchase of online access codes (also known as keys) or other supplies. Most of these purchases are available at the Ohlone College Bookstore.

Students may go to the Ohlone College Bookstore website to find the textbook(s), access codes (keys), or supplies for their class(es). Students may be required to pay additional fees for access to online resources that are not available through the Ohlone College Bookstore. Please check with your instructor.

More at Textbooks: Information and Purchasing, including Online Orders, Newark Center Textbooks and Supplies, Book Buybacks, and Textbook Costs.