IP Telephony and VOIP Training - Network Technology and Systems Administration (NTSA) Department

Cisco Systems logo. This course provides an introduction to converged voice and data networks as well as the challenges faced by its various technologies. In this course, students will learn about Cisco CallManager Express (CME) architecture, components, functionality and features. They will also learn some Voice over IP (VoIP) and Quality of Service (QoS) technologies and apply them to Cisco CME environment.

The focus of the course is:

  • Call Manager Express (Windows-based call manager is not taught at this time)
  • Connecting to a PSTN network
  • Connecting from one router across a WAN to another router running CME
  • Connecting from one CME enabled router to another CME enabled router

Telephone graphic.Upon completing this course, the learner will be able to meet these overall objectives:

  • Determine the relevant critical business and technical needs in order to develop a Cisco IP Telephony design framework in a SOHO environment, including the choice of signaling type and encoding methods.
  • Select the appropriate hardware and software components to support a proposed SOHO IP telephony design
  • Determine which high availability issues would influence the selection of network hardware and software for an SOHO environment.
  • Design the appropriate dial plan to support SOHO design requirements
  • Describe the similarities and differences between PSTN and VoIP including call transport, call signaling and bandwidth requirements
  • Describe the technologies used in Voice over IP and how they differ from PSTN technologies.
Recommended Ohlone Courses, Length, Units, and Sequence
  Course Length Units
Recommended Prerequisites CNET155A LAN Network Design 8 weeks 3
CNET-155B Router Configuration 8 weeks 3
CNET-156A Routing and Switching 8 weeks 2
CNET-156B WAN Design
(or CCNA Certification)
8 weeks 2
Semester One CNET-212 IP Telephony and VOIP 8 weeks 2

Review academic requirements in the Catalog and in the Curriculum Guides. All students are encouraged to meet with a counselor to review academic program requirements and/or have questions answered.

For more information, contact Richard Grotegut, Program Coordinator, at rgrotegut@ohlone.edu.

Textbooks, Online Access Codes, Other Supplies and Resources

Most Ohlone College classes require the purchase of a textbook, and some classes require the purchase of online access codes (also known as keys) or other supplies. Most of these purchases are available at the Ohlone College Bookstore.

Students may go to the Ohlone College Bookstore website to find the textbook(s), access codes (keys), or supplies for their class(es). Students may be required to pay additional fees for access to online resources that are not available through the Ohlone College Bookstore. Please check with your instructor.

More at Textbooks: Information and Purchasing, including Online Orders, Newark Center Textbooks and Supplies, Book Buybacks, and Textbook Costs.