IP Telephony and VOIP - Network Technology and Systems Administration (NTSA)

This course provides an introduction to converged voice and data networks as well as the challenges faced by its various technologies. In this course, students will learn about Cisco CallManager Express (CME) architecture, components, functionality and features. They will also learn some Voice over IP (VoIP) and Quality of Service (QoS) technologies and apply them to Cisco CME environment.

The focus of the course is:

• Call Manager Express (Windows-based call manager is not taught at this time)
• Connecting to a PSTN network
• Connecting from one router across a WAN to another router running CME
• Connecting from one CME enabled router to another CME enabled router

Upon completing this course, the learner will be able to meet these overall objectives:

• Determine the relevant critical business and technical needs in order to develop a Cisco IP Telephony design framework in a SOHO environment, including the choice of signaling type and encoding methods.
• Select the appropriate hardware and software components to support a proposed SOHO IP telephony design
• Determine which high availability issues would influence the selection of network hardware and software for an SOHO environment.
• Design the appropriate dial plan to support SOHO design requirements
• Describe the similarities and differences between PSTN and VoIP including call transport, call signaling and bandwidth requirements
• Describe the technologies used in Voice over IP and how they differ from PSTN technologies.

Review academic requirements in the Catalog and in the Curriculum Guides. All students are encouraged to meet with a counselor to review academic program requirements and/or have questions answered.

For more information, contact Richard Grotegut, Program Coordinator, at rgrotegut@ohlone.edu.