Corporate Learning Institute Programs
Ohlone-Newark Corporate Learning Institute offers an array of services designed to improve business and individual performance. These programs offer a single point of access to employers and individuals seeking training.
Customer Service Academy (CSA)
Developed by the Workplace Learning Resources Center, the CSA is designed to train employees in the critical skills needed for business success. Through practical, hands-on training by certified CSA trainers, the program delivers quality, energetic training that provides employees with the skills needed to work effectively and to enhance the overall quality of customer service.
Partner Agencies
This program is an excellent training resource for private businesses as well as public sector service providers large or small.
Co-sponsored by the Economic & Workforce Development through the California Community Colleges, The Tri-Cities One Stop Career Center, and Ohlone College, the Customer Service Academy consists of seven sessions which can be taken as a series or as individual courses. Completers of the seven course academy will be awarded with a CSA Certificate verifying 21 hours of customer service training.
To enroll in the Ohlone College Customer Service Academy, go to Community Education at Ohlone College (http://commed.ohlone.edu/). Create your student profile and follow the links to the CSA enrollment page or call (510) 742-2303 to register over the phone.
For additional details about the Customer Service Academy, or to inquire about an onsite training specifically tailored to your business or industry, contact Dr. Jason Jones, Entrepreneurial Ventures Manager, at (510) 742-2304.
Project Management
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Customized Training
Every business encounters an occasional training-related stumbling block - times when your employees need additional training to perform at their peak. Perhaps you've had a change that requires process improvement, or your workers need training in a specific skill. Maybe your new equipment requires an increased level of mechanical or computer expertise, or your workforce needs a boost for team cohesion.
Whatever the situation, Ohlone-Newark Corporate Training Institute can customize a training plan at low cost, on short notice, to meet your company's needs. Some sample training topics include: Leadership and Supervision Skills, Communication and Team Building, Quality Management and Process Improvement, Computer Applications, Presentation Skills, Hazardous Materials and Safety, English as a Second Language (ESL), Job Transition, Business Writing, and many others. Contact us.
Coaching
Sometimes employees and executives need a little help from their friends. Our Coaching Service delivers targeted one-on-one or small group coaching on a variety of topics. Our experienced consultants will work with your individual challenges, answer your specific questions, and be available to assist you in mini-sessions. Contact us.
Group Facilitation
We can provide facilitation at corporate retreats, board retreats, off-site meetings, team building meetings, management planning sessions, and other critical meetings. Our experienced consultants strive to keep groups focused, on track, and participating fully to get results. Contact us.
Online Courses
Are your employees eager to learn and difficult to schedule? Do they want to work at their own pace and on their own timetables? On-line education and Distance Learning are the answer! We offer a variety of on-line classes. Sample topics include: Web Page Development, Business Writing, Computer courses such as Excel, PowerPoint, and QuickBooks. See our online courses website for a complete list of titles and descriptions.
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