Service Areas - Information Technology (IT) Department

• Helpdesk: We solve computer and equipment hardware and software problems. Please contact the Helpdesk.
• Network and System Administration: We maintain and develop the district's network and Internet connectivity, support administrative and instructional servers, provide email and web access. Please request assistance through the Helpdesk.
• Application Systems: We maintain and support the enterprise software which includes the financial, human resources and student systems. Please request assistance through the Helpdesk.
• Email, Telephone, Voicemail: We provide district-wide email, telephone, and voicemail services. User guides are available for Webmail, telephone and voicemail. Please contact the Helpdesk with problems or questions.
• Media Center (audio/visual equipment)
• Web Server Administration: We maintain the hardware and software for the various web servers on campus. Please contact the Helpdesk with problems or questions related to the web servers.
  • Questions or problems with a user account on the development web server (dev2.ohlone.edu) should be directed to the Web Team.
  • Questions or problems with Online Classes or Blackboard user accounts should be directed to Online Education.

Contacts for Non-IT Services

• Innovation Technology Center
• Online Education for questions related to Online Classes, online class student accounts, or Blackboard.
• Web Team for questions related to the Ohlone College websites and user accounts on the development web server.