Service Areas - Information Technology Services Department

  • Helpdesk: We solve computer and equipment hardware and software problems. Please contact the Helpdesk.
  • Network and System Administration: We maintain and develop the district's network and Internet connectivity, support administrative and instructional servers, provide email and web access. Please request assistance through the Helpdesk.
  • Application Systems: We maintain and support the enterprise software which includes the financial, human resources and student systems. Please request assistance through the Helpdesk.
  • Email, Telephone, Voicemail: We provide district-wide email, telephone, and voicemail services. User guides are available for Webmail, telephone and voicemail. Please contact the Helpdesk with problems or questions.
  • Media Center (audio/visual equipment)
  • Web Server Administration: We maintain the hardware and software for the various web servers on campus. Please contact the Helpdesk with problems or questions related to the web servers.
    • Questions or problems with a user account on the development web server ( should be directed to the Web Team.
    • Questions or problems with Online Classes or Blackboard user accounts should be directed to Online Education.

Contacts for Non-IT Services

  • Online Education for questions related to Online Classes, online class student accounts, or Blackboard.
  • Web Team for questions related to the Ohlone College websites and user accounts on the development web server.