Changing Your Mailbox Setup - Voicemail User Guide - Information Technology (IT) Department

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Changing Greetings

To change your greeting:

1. From the Main Menu, press 8 for User Options, than press 1 for Mailbox Setup.
2. Press 1 again for the Change Greeting menu, then press 3 to discard the current greeting and record a new one. If you have multiple greetings, you must select the greeting number.

Note: During the time you are recording your greetings, your mailbox will not play a greeting for calls coming into your mailbox.

Changing Name and Passcode

To change your mailbox name and passcode:

1. From the Main Menu, press 8 for User Options, then press 1 for Mailbox Setup. 
2. To change the mailbox name, press 3 for the Mailbox Name, then press 3 again to discard the current name and record a new one.
3. Press 9 to return to the previous menu.
4. To change the mailbox passcode, press 2 for the Change Passcode menu, then press 3 to change your passcode.

Changing Your Extension

To change the extension number:

1. Press 8 for User Options, then press 1 for Mailbox Setup.
2. Press 7 for the Edit Extension Number menu, then press 6 to change your extension number.

Assigning Keypresses

To assign a key to access another extension:

1. From the Main Menu, press 8 for User Options, than press 1 for Mailbox Setup.
2. Press 4 for the Call Routing Options menu, then press 2 to change call routing options.
3. Press a key to assign to a mailbox number, then enter the mailbox number.
4. Record the box greeting with the routing options.

While listening to your greeting, callers can transfer to another box by pressing the key specified for that mailbox.

The "Changing Your Extension" and "Assigning Keypresses" functions are not automatically available.  These must be enabled by your system administrator.

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