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Web Conference Materials - Professional Development

Creating Successful Online Student Service Programs

Three live web conference sessions: November 3, 10 and 17, 2005, 10:00am - 11:30am PST.

Each session costs $350 and there is no limit to the number of participants. The online conferences are offered by Academic Impressions. We are looking for a team of 5-10 people to attend. Contact Marilena Tamburello and Deb Parziale if you are interested in attending.

Session 1: Online Advising, Career Services, Tutoring, and Counseling Services

All Ohlone College employees are welcome to attend.

  • Thursday, November 3, 2005
  • 10:00am - 11:30am PST
  • Location: Building 1, Room 1307 (Library Video Conference Room)

For a 30-day period from November 10 through December 9, 2005, the archived recorded version of this web conference is available online for Ohlone College employees and students.

  • Conference Materials:
  • Streaming Audio: All audio for archived presentations will be streamed over your speakers. There is no way to receive audio via the telephone when accessing an archive.
  • Web Browser: You may need to use Internet Explorer to view the recorded conference session. Mac OS X users may need to use Safari. The recording begins automatically after selecting the next link (if it does not start, you may need ActiveX installed on your computer - instructions will appear): Recorded Conference Session.
  • Technical Support: If you have any questions, please do not hesitate to contact Academic Impressions directly at (720) 488-6800.

Program Agenda

Online Advising

Traditionally, online advising is conducted face-to-face, but now the technology exists to replicate face-to-face service in an online environment. This session will explore uses for technology such as:

  • Degree audits
  • Course applicability systems for transfer advising
  • Instant messaging
  • Virtual chat rooms
  • Discussion boards
  • Web-based conferencing
  • Interactive catalogs and course syllabi
Career Services

Institutions wishing to build relationships with the community, alumni, and businesses often build extensive career services that are available to their students. Unfortunately, like academic advising, many career service offices provide minimal online services. This session will explore online career services such as:

  • Online office hours
  • Instant messaging
  • Discussion boards
  • Job/internship postings online
  • Online applications
  • Networking capabilities for students
  • Career resource guides/information
  • Listservs
  • Self-assessment tools
  • Professional development tools
  • Resume/cover letter/interviewing help
Tutoring

Through online tutoring, students still learn specific skills, but the interaction occurs virtually. Because tutoring is often an expensive service to provide and the logistics behind offering it online can be complex, some institutions are contracting with tutoring service companies to provide these services. This session will cover the following tutoring services:

  • Online writing centers
  • Tutoring service companies (i.e. Smarthinking)
  • Self-help tools
  • Discipline-specific studying and writing aids
  • Synchronous online tutoring
Counseling

Personal counseling services dealing with personal, mental, emotional, physical, and financial hardships are often perceived as services that must be conducted in person. In many instances, this perception is correct. However, some institutions do provide some personal counseling services online. These services include:

  • Secure virtual chat
  • Links to community resources
  • Information and self-help materials
  • Crisis helpline phone numbers
  • FAQs

Session 2: Creating a Sense of Community - Online Student Unions, Chats, Discussion Boards

  • Thursday, November 10, 2005
  • 10:00am - 11:30am PST
  • Location: Building 1, Room 1307 (Library Video Conference Room)

For a 30-day period from November 18 through December 17, 2005, the archived recorded version of this web conference is available online for Ohlone College employees and students.

  • Conference Materials:
  • Streaming Audio: All audio for archived presentations will be streamed over your speakers. There is no way to receive audio via the telephone when accessing an archive.
  • Web Browser: You may need to use Internet Explorer to view the recorded conference session. Mac OS X users may need to use Safari. The recording begins automatically after selecting the next link (if it does not start, you may need ActiveX installed on your computer - instructions will appear): Recorded Conference Session.
  • Technical Support: If you have any questions, please do not hesitate to contact Academic Impressions directly at (720) 488-6800.

This session will discuss both strategies for creating a sense of community online and tools for building and maintaining that community. In addition, the speaker will show real examples from institutions that are successfully promoting online community.

Topics discussed will include:

  • Bringing the campus to students
  • Pictures and biographies of faculty and staff
  • Webcasts
  • Presentations
  • Commencement
  • Sporting events
  • Student clubs and support groups online
  • Online elections

This session will also discuss the following tools, which can be used to promote online community:

  • Email as the official means of communication
  • Online student unions
  • "The Face Book"
  • Electronic portfolios
  • Portals
  • Blogs
  • Discussion boards
  • Chat rooms

Session 3: Creating a Successful Online Orientation

  • Thursday, November 17, 2005
  • 10:00am - 11:30am PST
  • Location: Hyman Hall, Room HH-120

For a 30-day period from November 29 through December 30, 2005, the archived recorded version of this web conference is available online for Ohlone College employees and students.

  • Conference Materials:
  • Streaming Audio: All audio for archived presentations will be streamed over your speakers. There is no way to receive audio via the telephone when accessing an archive.
  • Web Browser: You may need to use Internet Explorer to view the recorded conference session. Mac OS X users may need to use Safari. The recording begins automatically after selecting the next link (if it does not start, you may need ActiveX installed on your computer - instructions will appear): Recorded Conference Session.
  • Technical Support: If you have any questions, please do not hesitate to contact Academic Impressions directly at (720) 488-6800.

This session will cover essential components of an online orientation, people who should be involved in that orientation, and examples of online orientations currently being used by higher education institutions.

Components of an online orientation:

  • Institutional information
  • Relevant policies and procedures
  • Discussion of services available to all students
  • Virtual tour
  • Virtual avatar
  • Interaction and networking opportunities
    • with faculty
    • with staff
    • with other incoming students
  • Discussion boards, chat rooms, blogs
  • Live question and answer sessions
  • Cohort model as opposed to one-time meetings
  • Follow-up
  • Multi-sensory inputs
  • Game-based interaction and learning

People involved in the orientation:

  • Cohort of students (not just individuals)
  • Advisors/counselors
  • Faculty
  • Online student advocate/concierge

Examples:

  • Student/computer interactive orientation (specific examples provided during the session)
  • Student/concierge/faculty/advisor interactive orientation (specific examples provided during the session)

Presenter

Landon K. Pirius, Director of Enrollment Services & Registrar, Inver Hills Community College. Landon is actively involved in shifting traditional, campus-based student services online. Previously, he was the Associate Registrar at Minnesota State University, Mankato. While at MSU, Mankato, Landon was a member of the Distance Learning Taskforce and chaired the subcommittee focusing on developing and implementing online student and faculty services. Before MSU, Mankato, Landon worked at Walden University, an online graduate institution, for nearly five years in a variety of student service roles.

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