Follow-up Information - Purchasing Policies and Procedures - Purchasing, Contracts and Auxiliary Services

Late/Back-Orders

When there is a question on a late or back-ordered item on a purchase order, check with the appropriate budget manager (administrative assistant, educational program assistant, or executive assistant). If the issue is still not resolved, the budget manager/assistant should contact the Purchasing, Contracts and Auxiliary Services ("Purchasing") Department (include purchase order number and vendor in the inquiry).

Routine Follow-Up

Follow-up is done by the Purchasing Department upon request of the ordering department on all purchase orders where all or part of the order is still outstanding.

Shortages/Damages/Incorrect Items

The requestor should report any order shortages, wrong items received, damaged merchandise, etc., to the Purchasing Department.