Ohlone College homepage. A-Z Index. Site Search. Directory. Ohlone College homepage.
skip to side navigation | skip to main content The college's name is pronounced: oh low knee.
Ohlone College banner.
Ohlone College Information Center (510) 659-6000
About Ohlone College, Maps & Directions
Home » Cashier / Student Receivable

Cashier / Student Receivable Department

If paying by credit card, we encourage you to use WebAdvisor.

The Cashier Department takes payments and issues refunds for credit balances. The Student Receivable Department, an extension of the Cashier, is available to assist students with issues related to the charges on their student account. Questions can be emailed to studentreceivable@ohlone.edu.

Payment is due upon registration. Due to our system limitations, we no longer move credits forward to the new term. If you have a credit balance from a previous term you must pay off the current term in full before you request/receive a refund.

Location

  • Fremont campus: Cashier Window, Room 1211 (Building 1, Second Floor) - open window hours

How to Contact Us

There are four ways to contact the Student Receivable Department:

  1. Cashier Window Hours - The Cashier Window is located in Building 1, Second Floor, Room 1211, on the Fremont campus and is open:

    • Monday - Thursday: 10:00am - 4:00pm
    • Friday, Saturday, Sunday, and Holidays: CLOSED

    Cashier Window - Room 1211, Second Floor, Building 1, Fremont campus.We take payments during these hours, as well as deal with account questions and problems. When our window is closed or if you want to avoid standing in line, payment can be made by check using the drop box located to the left of the Information Booth in the lobby of Building 1. If paying by credit card, you can do so using WebAdvisor. Cash payments must be made at the Cashier Window during our open window hours.

  2. Telephone - For questions or issues related to the charges on your account (not to make a payment), you may call us at (510) 659-6073. If you reach voicemail, we ask that you to leave a detailed message including:

    • Your Name
    • Your Student ID Number or Social Security Number
    • Your Phone Number
    • and the Question or Problem you wish to resolve

    After reviewing your account, the Accounting Technician will contact you to answer your question or set up an appointment.

  3. Form - Fill out the Assistance Request Form (PDF) (view with the free Adobe Reader software) (printed copies are also available next to the Cashier Window at Room 1211). After completing the form:

    • Drop the form in the slot located on the door of Room 1211. The slot is only for the Assistance Request Forms. It is not for payments. The box for payments is located next to the Information Booth in the lobby of Building 1. Your question(s) will be researched and you will be contacted with an answer.

    • Or, mail the form to us at:

      Ohlone College Cashier
      43600 Mission Boulevard
      Fremont, CA 94539-0390

  4. Email - Email us at studentreceivable@ohlone.edu and please include the following:

    • Your Name
    • Your Student ID Number (or your Social Security Number but be aware that email is not a secure method of communication)
    • Your Contact Phone Number
    • The best day(s) to contact you
    • The best time to contact you
    • and the Problem or Question you have