Cashier's Office

If paying by credit card, we encourage you to use WebAdvisor.

The Cashier's Office takes payments and issues refunds for credit balances.

Payment is due upon registration. If you have not paid, signed up for a payment plan or are not in one of the excluded groups, be sure to check and clear your student account balance. To not do so will affect your ability to register in a future term or order transcripts.

Due to our system limitations, we can no longer move credits from one term to the current term. If you have a credit balance from a previous term you must contact the Cashier’s Office to request the credit to be applied to the current term or request a refund.

Changes to WebAdvisor credit card payment process: Starting December 28, 2011, all credit card payments will be directed to a secure payment gateway website hosted by our third party credit card processor, Official Payments. After completing your payment you will be redirected back into WebAdvisor.

Student Receivable Department

The Student Receivable Department, an extension of the Cashier's Office, is available to assist students with issues related to the charges on their student account. Questions can be emailed to studentreceivable@ohlone.edu.

Location

The Cashier 's Office is located in Room 1211 (Building 1, second floor) on the Fremont campus.

Contact Information

There are four ways to contact the Student Receivable Department:

  1. Cashier's Office Window Hours - The Cashier's Office Window is located on the Fremont campus in Room 1211, Building 1, second floor, and is open:

    • Monday, Tuesday: 12:00pm - 4:00pm
    • Wednesday, Thursday: 10:00am - 4:00pm
    • Friday, Saturday, Sunday, Holiday: Closed

    Cashier's Office Window - Room 1211, Building 1, second floor, Fremont campus.We take payments during these hours, as well as deal with account questions and problems. When our window is closed or if you want to avoid standing in line, payment can be made by check using the Cashier Drop Box located in the first floor lobby of Building 1. If paying by credit card, you can do so using WebAdvisor. Cash payments must be made at the Cashier's Office Window during our open window hours.

  2. Telephone - For questions or issues related to the charges on your account (not to make a payment), you may call us at (510) 659-6073. If you reach voicemail, we ask that you to leave a detailed message including:

    • Your name
    • Your Ohlone Student ID Number
    • Your phone number
    • and the question or problem you wish to resolve

    After reviewing your account, the Accounting Technician will contact you to answer your question or set up an appointment.

  3. Form - Fill out the Assistance Request Form (PDF) (printed copies are also available next to the Cashier's Office Window at Room 1211). After completing the form:

    • Drop the form in the slot located on the door of Room 1211. The slot is only for the Assistance Request Forms. It is not for payments. The box for payments is located in the first floor lobby of Building 1. Your question(s) will be researched and you will be contacted with an answer.

    • Or, mail the form to us at:

      Ohlone College Cashier's Office
      43600 Mission Boulevard
      Fremont, CA 94539-5847

  4. Email - Email us at studentreceivable@ohlone.edu and please include the following:

    • Your name
    • Your Ohlone Student ID Number
    • Your contact phone number
    • The best day(s) to contact you
    • The best time to contact you
    • and the problem or question you have
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