Payment Plan Frequently Asked Questions (FAQ) - Cashier's Office

  1. What is the payment plan?

    The payment plan is an interest-free installment plan that allows semester charges to be paid over a series of monthly payments. This is not a loan; therefore, there is no interest or credit check required.

  2. Who is eligible?

    To be eligible for participation in the payment plan, a student must meet the following requirements:

    • Be an admitted student for the semester in which the payment plan will be used.
    • The account must not have any overdue unpaid balance. The previous semester’s charges must be paid in full before enrolling in the payment plan.
    • Must not have defaulted on a prior established payment plan.
  3. What are some of the advantages of using the payment plan?

    The payment plan offers easy online enrollment, monthly payments, and flexible payment options.

    Your investment in education increases dramatically when you rely on loans or other interest-bearing options. Paying as much as possible from current income and savings is an easy way to minimize that debt - especially if you can spread those payments over several months.

    With the payment plan, you borrow less and that saves you money on interest. You could even graduate debt free!

  4. How much does it cost to enroll in the payment plan?

    There is a $20 nonrefundable enrollment fee assessed each semester when signing up for the payment plan. The enrollment fee will be automatically deducted from your bank account or credit card within 14 days of enrolling in the payment plan and is a separate transaction from your immediate down payment (if applicable) and your first scheduled payment.

  5. What payment methods are accepted?

    Electronic funds transfer from a checking or savings account or debit/credit card (Visa, MasterCard, Discover and American Express accepted).

  6. How will I be notified of my payment information?

    Once your agreement is processed by NBS (Nelnet Business Solutions), you will receive a confirmation notification by email or letter of your payment amount and due dates. You WILL NOT receive a bill each month from NBS. Payments will be automatically processed on the date specified in your notification until the total account balance is paid in full. The notification also serves as a reminder that a $20 per semester nonrefundable enrollment fee will be processed from the account indicated on the agreement. Included in the notification is important information you must have to log on to My FACTS Account. My FACTS Account is a service provided to students (and parents if authorized), which enables you to view the current status of your payment plan.

  7. How are my payments affected if my student account balance changes (i.e. course drops or adds, additional charges, financial aid)?

    Your payment plan balance will be adjusted as your account balance changes. It is your responsibility to monitor your balance through your My FACTS Account. Information regarding how to access your My FACTS Account is located in your confirmation notification as stated in Question 6 above. As a courtesy, you will be notified by email if there is a change to your plan that affects your payment amount.

    • Increases or decreases made to your account balance approximately 10 business days prior to the 5th of the month will be reflected in your next monthly payment. If your account balance changes less than 10 business days prior to the 5th of the month, your next monthly payment will not be adjusted.
    • Subsequent payments will be adjusted accordingly.
  8. This sounds great, how can I enroll in the payment plan?

    Enrollment in the payment plan is available only through e-Cashier.

  9. What is e-Cashier?

    e-Cashier is NELNET's payment processing website. NELNET is a third party vendor that processes and manages all payment plans and e-checks for Ohlone College.

  10. How soon can I enroll in the payment plan?

    Payment plan availability corresponds with registration. The sooner you enroll in the payment plan, the more months you have to spread out your payments.

  11. What information do I need when I enroll in the payment plan?

    Please have the following information ready when you enroll in the payment plan:

    • Your Ohlone Student ID Number.
    • Your semester cost of attendance and Financial Aid Status Information. If you need help estimating your cost of attendance please contact the Cashier’s Office at (510) 659-6073 or email studentreceivable@ohlone.edu.
    • The name, mailing address, and email address of the person responsible for making payments.
    • Bank name, account number, and routing number of the person responsible for payments or debit/credit card information.
  12. What happens if I don't have the funds available when my payment is attempted?

    If your bank account or credit card balance is insufficient to cover your payment and it is returned unpaid, you will be notified of a reattempt date. NBS will process a $30 returned payment fee from your bank account or credit card each time a payment is returned.

  13. What should I do if I change my bank account or credit card?

    If your bank account or credit card information changes, it is your responsibility to contact Nelnet Business Solutions at (800) 609-8056 at least 2 business days prior to your next scheduled payment to update your information. Failure to do so may result in a payment being returned. Please remember, you will be assessed a $30 returned payment fee each time a payment is returned.

  14. My financial aid has not been awarded yet, but tuition is due. What do I do?

    If your aid has not yet been awarded, you may enroll in the payment plan to cover your total balance due. Any financial aid payments made to your student account after you enroll in the payment plan may result in an adjustment to your payment plan budget and monthly payment. Refunds of overpayments (if applicable) will be issued by the college in accordance with our refund policy. If your aid is enough to cover your charges, you will not be refunded the $20 enrollment fee.

  15. What if I have sufficient financial aid funds to cover my semester charges?

    If you have sufficient financial aid funds to cover your semester charges in full, it is not necessary for you to take advantage of this option. Please review your financial aid award to determine if a payment plan is needed as the $20 enrollment fee is nonrefundable if your aid pays your account balance in full. Please contact the Cashier’s Office at (510) 659-6073 or email studentreceivable@ohlone.edu with questions about your financial aid eligibility.

    Delays in financial aid disbursements due to filing the FAFSA late, missing documentation, or missing loan activation steps (i.e. entrance loan counseling, signing promissory note), will incur late fees on your student account if not paid by the specified due dates.

  16. How often do I need to enroll in the payment plan?

    You will need to complete a new payment plan online through e-Cashier each semester that you choose to enroll.

  17. What is the payment schedule?

    Please refer to www.MyCollegePaymentPlan.com/ohlone for the current term enrollment dates and other payment plan information.

  18. Where do I go if I have additional questions about the payment plan?

    Refer to the "Frequently Asked Questions" or "How e-Cashier Works" links located on the toolbar of e-Cashier. You may also contact NBS at (800) 609-8056 or the Cashier’s Office at (510) 659-6073 or email studentreceivable@ohlone.edu.

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