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Student Complaints and Appeals Procedures - Office of Student Services

The Channels for Student Complaints and Appeals chart summarizes the appropriate channels to be used by a student wishing to request a review of an action or decision. The chart indicates the type of concern as well as the point of initial action or decision.

For further information concerning any aspect of students’ complaints or rights of appeal, students should contact either the:

  • Office of the Vice President, Student Development located in Building One, Room 1102A, Fremont campus, (510) 659-6262; or
  • Office of the Associate Vice President, Newark Center for Health Sciences and Technology, Room 1217, Newark Center for Health Sciences and Technology, (510) 742-6300
Channels for Student Complaints and Appeals
(updated January 28, 2008)
Types of Concern Contact

Academic Matters

  • Progress Dismissal
  1. College Policy – Catalog
  2. Counselor
  • Grades
  1. Instructor
  2. Dean

Admissions

  1. Admissions and Records Staff
  2. Director, Admissions and Records
Complaints
  • Academic
  1. Instructor
  2. Dean
  • General
  1. Director/Coordinator of Area

Disability Complaints
(including 504)

  1. Vice President, Administrative Services

Student Discipline

  1. Vice President, Student Development

Student Discrimination

  1. Instructor/Counselor/Dean
  2. Vice President, Academic Affairs

Financial Aid

  1. Financial Aid Staff
  2. Director, Financial Aid

Matriculation

  1. Dean of Counseling

Payment or Refund of Fees & Non-Resident Tuition

  1. District Cashier

Residence Determination

  1. Admissions and Records Staff
  2. Vice President, Student Development
Sexual Harassment
  • Student-to-Student

Vice President, Student Development

  • Faculty-to-Student
  1. Dean
  2. Vice President, Academic Affairs AND
    Dean, Human Resources

Student Records
(Family Educational Rights and Privacy Act - FERPA)

  1. Admissions and Records Staff
  2. Director, Admissions and Records

Matters Not Listed

College Policy or Staff

Appeals After Utilize Administrative Procedures

College President

Download the Channels for Student Complaints and Appeals (PDF) (updated January 28, 2008).

Policies

(Updated January 28, 2008.)

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Students are urged to carefully read information provided in the College Catalog, printed Schedule of Classes, and other college publications. A copy of the College Policy Manual may be consulted in the Office of the Vice President, Student Development or on the Ohlone College website.