Online counseling using email is not immediate. Response time is currently estimated at up to 2 business days. If you need immediate assistance, please visit drop-in counseling.
Please note that we are unable to schedule counseling appointments through email. To schedule a video-chat (zoom) or telephone appointment, please call 510-896-9093 or 510-659-6110.
For assistance via email, please provide answers for each question below (please also be aware that email is not a secure form of communication). Once you have submitted your questions, please allow up to 2-3 business days for a response. Please do not send duplicate requests while waiting for a response. Thank you, and we look forward to communicating with you soon.