ConexED FAQs

What is ConexED?

ConexED is the real-time Student Services software built to simulate an in-office appointment Ohlone College is currently using.  The Café is a user friendly meeting and collaboration platform that requires no download or installation.  Students can “knock” on the door to meet with a counselor.

I have a mobile device, can I still use ConexED?

At this time, ConexED does not work reliably with mobile devices (Android or Apple).  Please use a PC when accessing a counselor through ConexED.

Full Technical Requirements

​​​​​​PC and Mac meeting requirements:

  • Use Chrome or Firefox
  • Have your web camera ready and activated
  • Have a headset with microphone ready — your cell phone headset will work great

Can I use ConexED anywhere?

Yes, you are able to access ConexED from anywhere with internet access, a PC, and Chrome (preferred) or Firefox browser. It is recommended that you use ConexED in a quiet and private environment. Please review the full technical requirements listed below for more information.

Do I have to sign into ConexED?

You will use your WebAdvisor/Canvas username and password to sign into ConexED.

    Is ConexED FERPA and ADA Compliant?

    ConexED is Family Educational Rights and Privacy Act (FERPA) and Americans with Disabilities Act (ADA) compliant. Users can also utilize a closed captioning feature when live streaming.

    Sharing your webcam and audio for Video Chat https://www.youtube.com/watch?v=7fxO0sfH9Jk
    How to Enable Screen Sharing https://www.youtube.com/watch?v=Ot6k9bhq-Pw