We are excited to offer video chat for drop-in counseling questions

When using the video chat for virtual drop-in counseling you must be prepared to collaborate in real-time with your counselor. The counselor may be using share screen, whiteboard and document sharing applications within the video meeting space. Please join the video meeting on a COMPUTER using CHROME or MOZILLA; all laptop and desktop Apple/Mac/PC will work for virtual counseling sessions. Please DO NOT use a cell phone for your video appointment.

To Video Chat with a counselor please follow the steps below.


Video chat with General Counseling on Cranium Cafe


Step 1: "Knock on door" of the available counselor below

Step 2: Login using your Ohlone username and password

Step 3: Wait for pop-up window to appear to start Video Chat

Here is a brief list of topics that may be covered via the web chat tool:

  • Help selecting the appropriate courses for your upcoming term
  • Clearing prerequisites
  • Requesting an overload
  • Adding and/or dropping classes



For Online Counseling using email, please use the form below.

Online counseling using email is not immediate. Response time is currently estimated at 1-2 business days. If you need immediate assistance, please visit drop-in counseling.
We do answer all requests as quickly as possible and in the order received.

Please do not send duplicate requests while waiting for a response.

Thank you for your patience, and we look forward to communicating with you soon.
Please complete the following form in order to use online counseling services using email. Providing this information will give us a better understanding of your educational goals. Please be aware that email is not a secure form of communication.

Online Counseling Request Form

An Ohlone College Student ID Number is required to utilize online counseling services. If you do not have a Student ID Number, you may apply to Ohlone College free of charge - see How to Enroll for information.
Your privacy is important to us. Your personal information will not be sold or shared with unaffiliated third parties except as necessary to maintain and process client accounts or when the law requires it.