We are excited to offer live chat for drop-in counseling questions

When using the live chat for virtual drop-in counseling you must be prepared to collaborate in real-time with your counselor. The counselor may be using share screen, whiteboard and document sharing applications within the video meeting space. Please join the video meeting on a COMPUTER using CHROME or MOZILLA; all laptop and desktop Apple/Mac/PC will work for virtual counseling sessions. Please DO NOT use a cell phone for your video appointment.

To Live Chat with a counselor please follow the steps below.

Step 1: "Knock on door" of the available counselor below

Step 2: Login using your Ohlone username and password

Step 3: Wait for pop-up window to appear to start live Chat

Here is a brief list of topics that may be covered via the web chat tool:

  • Help selecting the appropriate courses for your upcoming term
  • Clearing prerequisites
  • Requesting an overload
  • Adding and/or dropping classes


For Online Counseling using email, please use the form below.


An Ohlone College Student ID Number is required to use online counseling services. If you do not have a Student ID Number, you may apply to Ohlone College free of charge - see How to Enroll for information.


In order to use online counseling services, you must:

-Be able to complete your request and communication electronically, including scanning documents if required.

-Be able to complete and return worksheets, forms, or other required documents.

-Remain respectful at all times.


Transcript Evaluation and Student Education Plans

-Due to limited staffing we can only provide transcript evaluation and comprehensive Student Education Plans for currently enrolled online and evening only students.

-Online/evening only students may request one SEP, graduation and transcript evaluation per semester.

-Online/evening only students requesting transcript evaluation must have submitted official transcripts of all colleges attended to our Admissions and Records Office.


Please provide answers for each question belowPlease also be aware that email is not a secure form of communication.


Online counseling using email is not immediate. Response time is currently estimated at 1-2 business days. If you need immediate assistance, please visit drop-in counseling.


Your privacy is important to us. Your personal information will not be sold or shared with unaffiliated third parties except as necessary to maintain and process client accounts or when the law requires it.