FREQUENTLY ASKED QUESTIONS BY STUDENTS

Contact List & Quick Links during the Ohlone College System Outage

Speak to a Student Services staff member in Zoom: Virtual In Person (VIP) link 

Department Phone Email Online Resources Notes
Admissions and Records   ohlone.admissions.spring2022@gmail.com    
Counseling   ohlonecollegecounseling@gmail.com https://www.ohlone.edu/counseling/contact  
EOPS/CARE/CALWORKS   ohloneeops@gmail.com    
Financial Aid 510-737-1738      
International Programs   Ohloneinternationalprograms@gmail.com International Drop-in 12:00-4:00 PM   
Student Accessibility Services   ohlone.sas@gmail.com    
Student Health Center     https://www.ohlone.edu/health-center/patient-registration-forms Once we have received your forms, a staff member will contact you to make an appointment.

The Office of Student Services can be reached at: 510-402-5143 or 510-659-6002

Quick Links

    Student Services Hours and Operations

    In general, Ohlone College student services are open for regular business Monday - Friday, 8:00 AM - 5:00 PM

    Please refer to the Chart of Services below to consult the department directly for more information about specific services. 

    Click here to view the Chart of Services. 

    A screenshot of the Chart of Services. Click on the link to see the full chart.

     

    COVID-19 Protocol FAQS

    Read the full COVID-19 Guidance for Students here.

    Upload your COVID-19 Vaccine Documents here.

    Is the COVID-19 vaccine mandated for all Ohlone students?  What if I am just taking online classes?

    The COVID-19 mandate for full vaccination applies to students wishing to come on campus for in-person instruction.

    Fully-online students: the vaccine mandate does not apply to students taking online classes only.

    Do students have to wear a face covering while on campus even if they’re vaccinated?

    At this time, everyone must wear a mask indoors regardless of their vaccination status. Wearing a mask outdoors is optional.

    I am an international student who was vaccinated in my home country. Do vaccines from other countries meet Ohlone's requirement?

    According to the CDC, those who have received all recommended doses of an FDA-authorized COVID-19 vaccine, do not need additional doses.

    If you received a non FDA-authorized vaccine:

    • If vaccine is listed for emergency use by the World Health Organization (WHO) and received all recommended doses, you do not need any additional doses with an FDA-authorized vaccine.
    • If vaccine listed for emergency use by WHO, but has not received all recommended doses, you will need a complete FDA-authorized series.
    • If vaccine is not listed for emergency use by WHO, you will need a complete FDA-authorized COVID-19 vaccine series.

    How do I request an exemption from taking the COVID-19 vaccine?

    Students can request a medical exemption for COVID-19 vaccines. Requests will be considered on a case-by-case basis through an interactive discussion. Please complete the appropriate form which can be accessed on the Policy, Procedures and Forms

    Students with Religious Objection to the COVID-19 Vaccination 

    If your religious beliefs prohibit you from being vaccinated against the COVID1-9 vaccination, you can still attend Ohlone College by taking on-line classes. Ohlone wants to support the education of students who are not vaccinated against COVID-19. To better protect your health and safety -- and the health and safety of others -- due to the serious health risk that the COVID-19 virus poses, Ohlone is offering students who are not vaccinated the option of enrolling in on-line courses. On-line courses allow you the opportunity to attend classes from the comfort of your home to better protect your health and safety. Ohlone offers a full array of courses on-line at My Ohlone   If you have a Student ID, you may schedule an appointment with a counselor at the Counseling Department to discuss classes. Your meeting with your counselor can also occur on-line. Your counselor will assist you in determining the appropriate classes as you pursue your higher education. If you have questions, please contact the Vice President’s office at 510-659-6262.

    What if I am in the process of getting vaccinated before the spring semester begins?

    BP 3507 mandates that all students who attend campus on/after September 30, 2021 must be fully vaccinated. All students who want to register for in-person courses must first submit verification that they are fully vaccinated following the schedule receommended by the CDC. For more information please refer to the full guidance for students

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    Updated! STUDENT SERVICES FAQS 

    ADMISSIONS AND RECORDS

    Webpage: www.ohlone.edu/admissions

    For the most current information please see the Admissions and Records FAQ page at: www.ohlone/edu/admissions/faq

    COUNSELING & OUTREACH

    Webpage: www.ohlone.edu/counseling

    Q: How can I set up an appointment with a counselor? 

    Counseling is still setting up appointments for you to speak to a counselor. The counselors can call you or do your appointment remotely with you through video chat or via email. Please visit our website for video and/or chat hours and instructions at https://www.ohlone.edu/counseling/onlinecounseling.

    Q: How can I chat with a drop-in counselor?

    You may chat with drop-in counselors online M-F. Please visit our website for video and/or chat hours and instructions at https://www.ohlone.edu/counseling/onlinecounseling.

    Q: (Graduation) Does a counselor need to sign my petition for graduation?

    Rest assured we are looking at our current processes to develop a plan to continue to evaluate transcripts.  Please check back periodically for updates.

    Q: How can I get a prerequisite cleared?

    You may chat with drop-in counselors online M-F. Please visit our website for video and/or chat hours and instructions at: https://www.ohlone.edu/counseling/onlinecounseling

    Q: How do I get a substitution approved for my class from another college?

    You may chat with drop-in counselors online M-F. Please visit our website for video and/or chat hours and instructions at: https://www.ohlone.edu/counseling/onlinecounseling

    Q: How do I turn in my AP scores to my counselor?

    As long as you have an Ohlone College ID# you will be able to access our Counseling services.

    You may chat with drop-in counselors online M-F. Please visit our website for video and/or chat hours and instructions at https://www.ohlone.edu/counseling/onlinecounseling.

    Q: How can I get my Petition for Reinstatement Contract signed?

    You may chat with drop-in counselors online M-F. Please visit our website for video and/or chat hours and instructions at https://www.ohlone.edu/counseling/onlinecounseling

    Q: Can I still get a student education plan or update my existing plan?

    You can request to meet with counseling using our Online Counseling options of emailing a counselor or requesting to meet with a counselor through virtual chat. You can access the Online Counseling options through the following link: https://www.ohlone.edu/counseling/onlinecounseling

    Q: I do not have a printer to scan information, what do I do?

    Send an email counseling request via "link" and submit your request to the "online counselor" at the link: https://www.ohlone.edu/counseling/onlinecounseling

     

    FINANCIAL AID

    Webpage: www.ohlone.edu/finaid

    Q: Will this affect my financial aid funding?

    It depends and will be reviewed on a case by case basis. Financial Aid recommends at this time that students continue to attend their courses online if they are able to but to notify Financial Aid if they are unable to continue in a course and must reduce their unit load.

    Q: Will this affect my GI Benefit?

    If you are enrolled in at least 1 Hybrid (Online/in-Person), or On-Campus course, your benefit will not be affected.  If you are enrolled in fully online courses, please be aware that your eligibility for your BAH (Chapter 33 ONLY) will be affected.

    Q: Will this affect my Work-Study Funding?

    At this time, Federal Work-Study students are still able to come into work as long as services remain open. It the campus moves to a full shut down, then all Federal Work-Study students will continue to get paid for the hours they were scheduled for prior to the shutdown.

    Q: What will happen to my financial aid if I withdraw from all of my courses?

    I accordance with Federal regulations, if you completely withdraw from the college, your federal aid will be recalculated to determine how much of the aid you earned versus what was given to you. At that point, if Any portion of your financial aid needs to be returned, the financial aid office will notify you of the amount being returned as well as any financial obligation you may have to the College or the Federal Government.

    Q: Am I still considered a full-time student for financial aid purposes if my class is canceled and I am unable to take at least 12 units?

    Unfortunately, the Federal Guidelines state that if the college determines 12 units to be full-time status then we must abide by this in regards to paying your federal financial aid. If you drop a 3-unit course and are now in 9 units, you are considered a ¾ time student and will be paid you Financial assistance according to that status. There is no change in Federal financial aid for students that are taking 12 or more units.

    Q: When will my financial Aid be disbursed to my student account?

    All financial aid will be disbursed in accordance with the disbursement schedule listed on the Ohlone Financial Aid website. There will be no interruption or delay in the disbursement dates.

    GRADUATION​​​​

    Webpage: www.ohlone.edu/graduation

    Graduation applications are being processed. Please follow the steps to complete your graduation application.  If you have any further questions regarding your graduation status, email evaluation@ohlone.edu

     

    INTERNATIONAL PROGRAMS & SERVICES

    Webpage: www.ohlone.edu/international

    Q: All of my in-person classes are changing to remote (online) instruction; will I be violating immigration regulations?

    It depends on when your F-1 visa status began.

    If you were an F-1 visa holder, residing in the U.S., in March 2020, SEVP (Student Exchange and Visitor Program) has given permission for you to take all of your classes online this Fall 2021 semester

    Q: This is the first time I am taking classes remotely (not in person), how should I manage my schedule as I don’t need to go to class in person now?

    When a class moves to remote instruction, classes will meet online during the regularly scheduled class time. Students will be virtually in class, live with the instructor and their classmates, where they will be able to ask questions and interact in real-time as if they were in their normal classroom.

     

    You should try your best to maintain the same class schedule as if you were attending classes on campus. Find a designated space/room as your “classroom”, log in to each class according to your current class schedule. Plan the same amount of study/homework time after class. Contact your instructor through Canvas or email if you have questions.

     

    Please refer to the following Student Lingo workshops to learn effective ways to manage classes offered remotely:

    - “Tips for Success in Your Online Course”

    - “Online Course: Staying Motivated & Discipline”

    Go to Student Lingo and set up an account using your Ohlone student email.

     

    Q: Will the International Programs and Services office be open?

    Yes, the office will be open this semester Monday- Friday, 9am to 4pm.  We are located in Building 7, 2nd floor, Room 7217.  Please email us to schedule an appointment if you need to meet with someone: international@ohlone.edu.  If you have a quick question you are welcome to stop by after going through the health screening on the 1st floor of building 7.

     

    TRANSFER CENTER

    Webpage: www.ohlone.edu/transfer

    For the most current information please visit the Transfer Center FAQ page at www.ohlone.edu/transfer/faq

     


    Student Services Offices

    The Vice President of Student Services serves as administrator for student services. Students are encouraged to contact the Vice President of Student Services for information and assistance.

    All departments are available via email and phone Monday - Friday, 8:00 - 5:00 PM. 

      Services:

      Department Office Location 
      Admissions & Records Fremont & Newark

      Counseling

      • Academic Counseling
      • Personal Counseling
      • Personal Development Courses
      • Orientation
      • Transfer
      Fremont & Newark
      Extended Opportunity Programs & Services (EOPS) Fremont
      Financial Aid Fremont & Newark
      International Student Programs & Services Fremont
      Office of the Ombudsperson Fremont

      Student Accessibility Services (SAS, formerly DSPS)

      Fremont & Newark

      Student Health Center

      • Medical Services
      • Mental Health Counseling
      Fremont & Newark

      Student Life

      Fremont & Newark

       

       

      OTHER POINTS OF INTEREST ON CAMPUS:

      • The cafeteria is located in Building 5 on the Fremont campus and in the 1st floor lobby of the Newark Center.
      • Athletics offices are located in Building 9 on the Fremont campus.